Privacy Policy

(for Family First Medical Center LLC – Dubai)

Effective Date: 1 Sep’25

Family First Medical Center LLC (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of all personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Dubai Health Authority (DHA) regulations, Federal Law No. 2 of 2019 on the Use of ICT in Health Fields, and the UAE Federal Data Protection Law No. 45 of 2021 (PDPL).

  1. Information We Collect

    We may collect the following categories of information when you use our services:

    • Personal Information: Name, date of birth, gender, nationality, Emirates ID / Passport no:, contact details (address, phone number, email).
    • Health Information: Medical history, clinical notes, diagnostic results, treatment records, prescriptions, academic records, and insurance details.
    • Digital Information: IP address, device details, or browsing data when using our website or patient portals.

  2. Purpose of Collection and Use

    We process personal and health information only for legitimate purposes, including:

    • Providing safe and effective medical treatment.
    • Coordinating care with healthcare professionals , educators ( with parental consent) and insurers.
    • Meeting regulatory requirements of DHA and other UAE authorities.
    • Managing appointments, billing, and administration.
    • Improving our services and patient experience.
    • With explicit consent, conducting health awareness programs or research (de-identified data only).

  3. Legal Basis for Processing

    Your data is processed under one or more of the following legal bases:

    • Consent: where you give explicit consent for processing.
    • Healthcare delivery: to provide medical care or emergency services.
    • Legal obligations: compliance with DHA regulations and UAE laws.
    • Legitimate interests: improving clinical outcomes and patient care.

  4. Sharing of Information

    We may share your personal and health information:

    • With licensed medical professionals and authorized staff directly involved in your care.
    • With insurance providers and third-party service providers for billing or administrative purposes.
    • With DHA or other UAE regulatory bodies when legally required.
    • With other healthcare providers, only with your explicit consent, if referral or continuity of care is needed.
    • With educators or inclusion teachers at your child’s school/ nursery, only with your consent.
    • Never for marketing purposes without your explicit consent.

  5. Data Protection and Security:

    We use appropriate technical and organizational safeguards to protect your information, including:

    • Access controls and user authentication.
    • Encryption and secure data transfer.
    • Confidentiality agreements with all staff and contractors.
    • Regular audits in compliance with DHA data standards.

  6. Data Retention We retain your medical and personal records for the period required by UAE law and DHA regulations, after which they will be securely archived or destroyed.

  7. Your Rights Under UAE data protection law, you have the right to:

    • Access your personal and health records.
    • Request correction of inaccurate or incomplete data.
    • Withdraw consent (where applicable).
    • Request deletion of your data (subject to legal/medical obligations). Requests may be submitted to our Data Protection Officer (details below).

  8. Cookies and Website Data Our website may use cookies and similar technologies to improve functionality and user experience. You may manage cookie settings through your browser.

  9. Breach Notification In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required under DHA and UAE regulations.

  10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

    Data Protection Officer
    Family First Medical Center LLC
    Villa 1171B-C, Al Wasl Road, Dubai, UAE
    Phone: +971 507576100, Email: hello@familyfirst.ae

  11. Updates to this Policy We may update this Privacy Policy periodically to reflect changes in laws or our practices. Updates will be posted on our website with a revised “Effective Date.”